Terms & Conditions
These online shopping terms and conditions (“Online Shopping Terms and Conditions”) apply to all orders which you, the customer (“you” or “your”), place using this website “www.thecoffeelab.ae” (“Website”), operated by us, TheCoffeeLab.ae (“we” “us” or “our”).
All prices on the TheCoffeeLab.ae website are in different currencies but mostly in UAE Dirhams and Unites States Dollars. Coffee is a tax free product and TheCoffeeLab.ae is not tax registered entity as per existing United Arab Emirates laws so no GST/VAT or any other tax is charged. Products are invoiced and charged at the price prevailing at the time you place your order. Shipping charges are extra and will be displayed at the Check-Out prior to payment, according to your delivery address.
Prices displayed on our website apply to online purchases only and do not necessarily reflect the price of identical items sold by any other means. We reserve the right to update prices displayed on the website at any time.
If you receive delivery of a package from us and the contents have been damaged in transit, please do not accept delivery of the item, but advise the courier to return the package to us. Upon receipt of the goods from the courier company, we we will exchange the damaged items without charge to you. If you are unable to return the package to us via the courier, please contact us through the contact form and we will try to arrange alternative methods for returns. In some cases you may be asked to provide in depth details of the damages and photos of the damaged products before we organise return shipping and exchanges.
No refunds are given for incorrect purchases or change of mind. We do not offer an exchange or refund if you are not satisfied with the product. However, we pride ourselves on the quality of our products and we believe they are the best or within the best in the country so if you are not satisfied with our products please contact us using the contact form and we will try to resolve the issue to satisfy both parties.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the Australian Federal and state copyright laws, and is the property of TheCoffeeLab.ae. The collective work includes works that are licensed to TheCoffeeLab.ae. Copyright ©2015-16 TheCoffeeLab.ae. All Rights Reserved., TheCoffeeLab.ae. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with TheCoffeeLab.ae. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with TheCoffeeLab.ae. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by TheCoffeeLab.ae. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
- Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
- United Arab of Emirates is our country of domicile.
- Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
- If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
- The cardholder must retain a copy of transaction records and Merchant policies and rules.
- We accept payments online using Visa and MasterCard credit/debit card in AED
Refunds will be done only through the Original Mode of Payment.
Limitation of Liability
TheCoffeeLab.ae shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if TheCoffeeLab.ae has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.