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Privacy Policy

Privacy Policy

TheCoffeeLab.ae is dedicated  maintaining a strict policy to keep all of your details private. Although we collect some information for payment processing and account management, we store the information on a secure server. We receive and store information you enter on our website and this information may be used to process your orders, assist with deliveries and to personalise your experience when you use this site.. Basic contact information such as your name, phone number, address, and email address can be used to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with our customer support or queries.

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally this information is requested when you create a Registration ID on the site or when you purchase, enter a contest, or sign up e-mail newsletters. We use your Personal Information for four primary purposes:

  • To make the site easier for you to use by not having to enter information more than once.
  • To help you quickly find software, services or information.
  • To help us create content most relevant to you.
  • To alert you to product upgrades, special offers, updated information and other new services from TheCoffeeLab.ae

TheCoffeeLab.ae uses cookies to personalise your shopping experience, remember login details and occasionally other enhancements such as remarketing (if applicable), Google adwords conversion tracking (if applicable). It is our duty of care to inform you of these cookies and to let you know our sole intent of using them is to create a more user friendly, interesting and enjoyable visit to our site. We do not share this information with third party vendors other than to manage or maintain our own marketing and promotional material. We do not sell your information to any third parties for their own use or for data collection purposes. You can opt-out of any applicable advertising features through Ads settings, Ad settings for mobile apps.

CONSENT

If you choose not to register or provide personal information, you can still browse most of TheCoffeeLab.ae, but you will not be able to access areas that require registration.

If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services, like our electronic newsletters. If you do not want us to communicate with you about other offers regarding TheCoffeeLab.ae products, programs, events, or services by e-mail, postal mail, or telephone, you may select the option stating that you do not wish to receive marketing messages from us.

SECURITY

TheCoffeeLab.ae has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honoured. We take strong precautions to protect your data from loss, misuse, unauthorised access or disclosure, alteration, or destruction.

We guarantee your e-commerce transactions to be 100% safe and secure. When you place orders or access your personal account information, you’re utilising a secure server software SSL, which encrypts your personal information before it’s sent over the Internet. SSL is one of the safest encryption technologies available. Our servers are located in United States and Singapore for your confidence and peace of mind.

TheCoffeeLab.ae strictly protects the security of your personal information and honours your choices for its intended use. We carefully protect your data from loss, misuse, unauthorised access or disclosure, alteration, or destruction.

Your personal information is never shared outside the company without your permission.

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your user name and password, so do not share these with others.

NOTICE TO PARENTS

Parents or guardians: we want to help you guard your children’s privacy. We encourage you to talk to your children about safe and responsible use of their Personal Information while using the Internet.

TheCoffeeLab.ae website does not publish content that is targeted to children.
ENFORCEMENT

If for some reason you believe TheCoffeeLab.ae has not adhered to these principles, please notify us by e-mail at info@TheCoffeeLab.ae, and we will do our best to determine and correct the problem promptly. Be certain the words Privacy Policy are in the Subject line.

CUSTOMER PROFILES

As mentioned above, every registered customer has a unique personal profile. Each profile is assigned a unique personal identification number, which helps us ensure that only you can access your profile.

When you register, we create your profile, assign a personal identification number, then send this personal identification number back to your hard drive in the form of a cookie, which is a very small bit of code. This code is uniquely yours. It is your passport to seamlessly travel across TheCoffeeLab.ae. Even if you switch computers, you won’t have to re-register – just use your Registration ID to identify yourself.

WHAT WE DO WITH THE INFORMATION YOU SHARE

When you join us, you provide us with your contact information, including your name and email address. We use this information to send you updates about your order, questionnaires to measure your satisfaction with our service and announcements about new and exciting services that we offer. When you order from us, we ask for your credit card number and billing address. We use this information only to bill you for the product(s) you order at that time. For your convenience, we do save billing information in case you want to order from us again, but we don’t use this information again without your permission.

We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

  • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. 

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted. 

TheCoffeeLab.ae will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on TheCoffeeLab.ae or the site; (b) protect and defend the rights or property of TheCoffeeLab.ae and its family of Web sites, and, (c) act in urgent circumstances to protect the personal safety of users of TheCoffeeLab.ae, its Web sites, or the public.

 

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